Website Terms and Conditions

1. Noddle is a legitimate Australian business

These terms are an agreement between you and Noddle Pty Ltd, ABN 63 643 806 759, ACN 643 806 759, trading as noddle (“Noddle”, “we”, “us”). Noddle holds Australian Credit Licence number 526746, issued by the Australian Securities and Investments Commission (ASIC), and is a member of the Finance Brokers Association of Australia (member 362825) and the Australian Financial Complaints Authority (member 81857).

You can check our licence for yourself on ASIC’s professional registers at asic.gov.au. If something doesn’t feel right, call our Brisbane-based team on 1300 168 250.

By using this website or our services, you accept these terms and our Privacy Policy. If you do not agree with them, do not use the website.

Noddle is a finance broker. We find, compare and arrange personal loans and car loans from a panel of lenders. Noddle is not the lender. Credit is provided by the lender named in your loan contract, and every decision to approve or decline an application is made by that lender.

2. Fees and costs

We may charge a fee for our credit assistance. If we do, we will give you a quote showing the maximum amount in dollars, and we will not start work until you have accepted it.

Lenders on our panel pay us a commission when a loan we arrange settles. The amount varies by lender and loan size. When we provide credit assistance, your credit proposal disclosure document shows, in dollars, the fees payable by you and the commissions payable to us for that loan, before you sign. You may also ask us at any time for a reasonable estimate of any commission and how it is worked out. Commissions are paid by the lender and are not added to your loan.

The costs of the loan itself (interest, fees and charges) are set by the lender and set out in your loan contract. The repayments and total amount repayable are shown to you in dollars before you accept any loan.

3. Eligibility

To use our services, you must:

• be at least 18 years old;
• be an Australian citizen or resident, or otherwise eligible to obtain credit in Australia;
• have the legal capacity to enter into a contract; and
• apply for yourself, using your own true details, never someone else’s.

Each lender on our panel also has its own eligibility criteria. Meeting the requirements above does not mean any lender will approve you.

4. AI-assisted loan matching

We use technology, including artificial intelligence, to match your situation against the lending criteria of our panel. It helps us compare more lenders, faster, and with fewer errors than doing it by hand.

Three things the technology does not change:

• The responsible lending obligations in section 5 apply in full, however a match is produced.
• The technology shortlists and compares. It does not approve or decline credit. Lenders do that, and our people oversee the credit assistance we give you.
• A match is not an offer of credit or a guarantee of approval.

You can ask us to explain why we matched you with a loan, and you can speak with a person at any point on 1300 168 250.

5. The loan application process

Under Chapter 3 of the NCCP Act, we must not suggest, or assist you to apply for, a credit contract that is unsuitable for you. Before we provide credit assistance we will:

• make reasonable inquiries about your requirements and objectives: what the loan is for, how much, and for how long;
• make reasonable inquiries about your financial situation: your income, expenses, debts and repayment history; and
• take reasonable steps to verify that information, for example through payslips, bank statements, or secure bank data feeds you consent to.

A loan is unsuitable if, at the time of our assessment, it is likely that you could not meet the repayments, could only meet them with substantial hardship, or the loan would not meet your requirements and objectives. If our assessment finds a loan unsuitable, we will not arrange it. We will tell you why, and what would change the answer.

If we suggest a loan and you go ahead, we help you apply to the lender. The lender makes its own assessment and its own decision. Your loan contract is with the lender, on the lender’s terms.

You can ask us for a free written copy of our preliminary assessment at any time within 7 years of the credit assistance. We will provide it within 7 business days if you ask within the first 2 years, and within 21 business days after that.

Our assessment is only as good as what you tell us. You must give us information that is true and complete, and tell us if your situation changes before your loan settles.

6. Third-party lenders and offers

Loan offers are issued by lenders, not by Noddle. It is subject to the lender’s assessment, approval and terms, and your loan contract is with that lender. We are not a party to it and are not responsible for a lender’s products, decisions, or conduct.

Interest rates shown on this website are indicative. They are set by lenders, can change without notice, and the rate you are offered depends on your circumstances and the lender’s assessment. Comparison rates are calculated on the example loan amount and term stated next to them.

Repayment figures shown on this website are estimates and examples only. They are not a quote or an offer of credit. This website also links to lender and third-party websites. Those links are for convenience and are not an endorsement.

7. Use of the service

Our service is credit assistance under the National Consumer Credit Protection Act 2009 (Cth) (“NCCP Act”). Through this website we:

• ask about your situation and what you need the loan for;
• compare loans across our lender panel;
• suggest a loan we assess as not unsuitable for you; and
• help you apply to the lender.

We do not lend money, approve applications, or guarantee that any lender will approve you. We compare the lenders on our panel, not every loan in the market.

Before we provide credit assistance, we will give you our credit guide. It sets out our licence details, the fees we may charge you, the commissions lenders may pay us, the lenders we conduct the most business with, and how to complain.

8. No financial or legal advice

Information on this website is general. It does not take your personal objectives, financial situation or needs into account, and it is not financial, legal or tax advice. Consider whether it is right for you before acting on it, and obtain independent advice if you need it.

Credit assistance we provide under our licence is not the same as financial advice. Free, independent guidance on borrowing is available at moneysmart.gov.au.

9. Privacy and data collection

We collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles and the credit reporting rules in Part IIIA. Our Privacy Policy explains this in full, including how to access and correct your information. Two things worth stating up front:

• Checking your repayments or your credit score through Noddle uses a soft inquiry. It does not affect your credit score. A hard inquiry only happens when you apply to a lender, with your consent.
• We share your information with panel lenders only to find, compare and arrange finance for you. We do not sell your information.

If you are not satisfied with how we handle your information, you may complain to us, and then to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Contact, complaints and hardship

Noddle Pty Ltd, Suite 1, Level 1 (South Tower), 339 Coronation Drive, Milton QLD 4064. Phone 1300 168 250, email hello@noddle.com.au.

If something goes wrong, tell us. Contact our complaints officer on 1300 168 250 or at hello@noddle.com.au. We will acknowledge your complaint within 1 business day and give you our final response within 30 calendar days. If your complaint involves financial hardship or a default notice, we will respond within 21 calendar days. If we need longer, we will tell you why and when to expect an answer.

If you are not satisfied with our response, you can take your complaint to the Australian Financial Complaints Authority. AFCA is free and independent. Phone 1800 931 678, email info@afca.org.au, visit afca.org.au, or write to GPO Box 3, Melbourne VIC 3001. Our AFCA member number is 81857.

If you are finding repayments hard, tell your lender as soon as you can. You have the right to ask for a hardship variation under the National Credit Code, and we can help you ask. Free, independent help is available from the National Debt Helpline on 1800 007 007.

11. Prohibited activities

You must not:

• give false or misleading information in an application, or apply in someone else’s name;
• use the website for fraud or any other unlawful purpose;
• attempt to gain unauthorised access to the website, our systems, or other people’s information;
• scrape, harvest or data-mine content from the website;
• interfere with the operation or security of the website, including by introducing malicious code; or
• reproduce or commercially exploit the website’s content without our written consent.

12. Intellectual property

All content on this website, including the noddle name, wordmark, design, text and software, is owned by or licensed to Noddle and protected by law, including copyright and trade mark law.

You may view, download and print content for your personal, non-commercial use. Any other use, including reproducing or modifying content or using our name or wordmark, requires our prior written consent.

13. Disclaimer of warranties

We take reasonable care, to the best of our ability, to keep the content of this website accurate and current, but we do not warrant that it is complete, free of errors, or suitable for your circumstances. We do not warrant that the website will be available at all times, uninterrupted, secure, or free of viruses or other harmful components.

Any consumer guarantees that apply under the Australian Consumer Law are not affected by this section.

14. Limitation of liability

To the extent permitted by law, we are not liable for loss arising from your use of, or inability to use, this website; from reliance on general information published on it; from the products, decisions or conduct of lenders and other third parties; or for indirect or consequential loss.

Where liability cannot be excluded but can be limited, our liability is limited, at our choice, to resupplying the relevant service or paying the cost of having it resupplied.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law, the NCCP Act, or any other law that cannot lawfully be excluded.

15. Termination

We may suspend or end your access to the website at any time if you breach these terms, if we reasonably suspect fraud or misuse, or if we need to protect the security of the website or our customers. You may stop using the website at any time.

Ending access to the website does not affect any loan contract you already have with a lender, and does not affect the sections of these terms that by their nature continue, including intellectual property, limitation of liability, and governing law.

16. Governing law and jurisdiction

These terms are governed by the laws of Queensland and the Commonwealth of Australia. You and we submit to the non-exclusive jurisdiction of the courts of Queensland and the courts entitled to hear appeals from them.

If any part of these terms is found to be invalid or unenforceable, the rest continues to apply.

17. Changes to these terms

We may update these terms from time to time. Each version is dated at the top of this page, and we will flag material changes on this website. Your continued use of the website after a change takes effect means you accept the updated terms.

Noddle is a finance broker, not a lender. We find, compare and arrange loans from our panel. Lenders approve applications and provide the credit.